FAQ-Frequently Asked Questions
General
✔ What kind of products does the website www.turkishwaffletowel.com sell? Just a Turkish waffle towel?
We especially sell waffle towels, Turkish towels and Turkish waffle towels. But we produce and sell waffle blankets, waffle bathrobes, waffle bedding sets, Turkish blankets, muslin towels for adults, muslin blankets adults, muslin bathrobes, muslin bedding sets and other Turkish home textile products. We sell all of them with natural, high quality and best price guarantee.
✔ What is Turkish cotton?
Turkish cotton is long fiber high-quality cotton. Turkish cotton is very soft cotton and grows in the fertile Aegean Region. Turkish cotton becomes softer and more absorbent as it is washed.
✔ What makes Puskul Textile® products better than others?
All Puskul Textile® products are produced in Denizli, Turkey's famous towel manufacturing center, which is the world's highest-quality woven towel production center. Every towel we provide is triple checked to ensure the perfect towel: Post Weaving, Post Dying, Post Sewing. All our towels are made of natural Turkish cotton, high-quality chemical-free dye and double stitched to prevent fraying. While a Turkish waffle towel may cost more initially, it will cost much less in the long run as it will easily outlast lower-quality towels.
Shopping and Ordering
✔ Do I have to pay taxes on the products I buy? Why are there taxes on my order?
Customers are responsible for any tax reporting required by their country. We will inform you about possible taxes.
✔ Which payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover and Payoneer.
✔ Using my credit card on the internet bothers me. Is my card information safe?
Banks secure our site in online transactions. All transaction data is encrypted during the transfer, and there is no credit card information on the site itself.
✔ Do I have some questions for you? Is there anyone I can call to get answers to these questions?
Our customer service team is ready to assist you with any questions regarding our products and services. Please call our Customer Service line or our 24/7 WhatsApp Customer Service at +90 533 130 66 32. You can also send an e-mail to info@puskultextile.com.
✔ I ordered online. Can I cancel now?
You can quickly cancel your order before the products are shipped. We will refund your order if the products delivered to the cargo are returned. Refunds will be returned to the payment method.
Shipping and Delivery
✔ I ordered today. When will my new items arrive?
Processing time: The time it takes to prepare the order for shipping varies. See individual items for details.
Estimated shipping times: We will try our best to meet these shipping estimates, but we cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import duties: Buyers are responsible for all applicable customs and import duties. We are not responsible for delays caused by customs.
You can contact us without hesitation for all your questions, requests and opinions.
✔ Which countries do you ship to?
- Australia: 3-6 business days
- Canada: 2-5 business days
- France: 2-4 working days
- Germany: 2-4 working days
- Greece: 2-4 working days
- Ireland: 2-4 working days
- Italy: 2-4 working days
- Japan: 3-6 business days
- Mexico: 2-5 business days
- New Zealand: 3-6 business days
- Portugal: 2-4 working days
- Russia: 3-12 working days
- United Kingdom: 2-4 working days
- United States: 2-5 business days
- North America: 2-5 business days
- Europe: 2-4 working days
- Australia, New Zealand and Oceania: 3-6 business days
- Asia Pacific: 3-6 business days
- Latin America and the Caribbean: 3-6 business days
- North Africa and the Middle East: 3-8 business days
- Sub-Saharan Africa: 3-8 working days
✔ Why can't you ship to P.O. Boxes?
Because we do international shipping, P.O. Box is a problem for us. Your cargo may be late or lost because communication with cargo companies in the country is not fast. We send cargo directly to your house by door delivery.
✔ The address on my order is wrong. Can I change it?
We cannot update the shipping address after it is delivered to the cargo. We will try to contact the carrier and help you.
✔ Which shipping carriers do you use?
Currently, we ship with FedEx, UPS, CDEK, and TNT for domestic and international orders.
✔ I want to check the status of my order details.
After your order is sent, you will receive an email with your tracking information. If you no longer have this email or never received it, you can view your tracking information by logging into your account at www.turkishwaffletowel.com.
Account Information
✔ Do I need to create an account for shopping?
You need an account to place an order so we can serve you faster and more efficiently. After creating an account at www.turkishwaffletowel.com, our system will remember your detailed information so that the next time you log in, all you have to do is verify or update your records at checkout.
✔ Can I update my order information?
Yes. Click on Your Account. Then click on the Billing or Shipping link to update the information.
✔ I have forgotten my username and password. What should I do?
Click on Your Account. Then click on Forgot Password.
✔ I am worried about other people or companies accessing my personal account information. Is my information safe?
For the safety of our customers, we do not share the email or postal addresses of our email subscribers or customers with external parties and other individuals. Our entire Privacy Statement can be viewed by clicking on the Privacy Policy.
Returns
✔ What's your return policy and the warranty of your products?
We offer our customers high-quality products and stand behind the quality of our products. If you are not satisfied with our products, 100% purchase price for a refund, you may ship it back to us within 30 days. Please call our Customer Service hotline or WhatsApp Customer Service 24/7 at +90 533 130 66 32. You can also email info@puskultextile.com for Customs clearance items; shipping charges are non-refundable. The return shipping costs are up to you.
✔ How long will it take me to get my refund fee?
Most refunds are credited to your account within 4-9 days after our warehouse receives the returned products.
✔ How can I return the products?
To start refunding your order, please go to My Account/refund page www.turkishwaffletowel.com. Then follow the instructions.
✔ I bought my product, and the defective and the wrong product arrived; what should I do?
If there is a mistake, we will fix it quickly. Please call our Customer Service hotline or WhatsApp Customer Service 24/7 at +90 533 130 66 32. You can also send an email to info@puskultextile.com. Our customer service team will gladly help you. To notify us of a defect, you must contact us within 14 days of receipt of your order.